Frequently Asked Questions

1. Are the perfumes you sell authentic?
Yes. All our fragrances are 100% authentic. We work with trusted distributors and guarantee the authenticity of every product — or your money back.

2. How long does shipping take?
We process all orders within 1–2 business days.
Standard shipping within the U.S. typically takes 3-4 days, depending on your location.

3. Is there a minimum order amount to qualify for free shipping?
No. All orders ship for free, no matter the amount.
We keep it simple — no conditions, no surprises.

4. Do you ship internationally?
At the moment, we only ship within the United States.
We plan to expand soon — subscribe to our newsletter to stay updated!

5. What if my perfume arrives damaged or I receive the wrong item?
We want you to be completely satisfied.
If there’s an issue with your order, contact us within 30 days of delivery. We’ll cover return shipping costs and send a replacement or issue a full refund.

6. Can I return a perfume if I changed my mind?
Due to hygiene and authenticity reasons, we only accept returns if the product is unopened and in its original packaging, within 30 days of delivery. Return shipping costs are the customer’s responsibility.

7. How can I track my order?
Once your order ships, you’ll receive a tracking number by email.
You can also use the “Track Order” option on our homepage.

8. How can I contact you?
You can email us at Support@jcluxscents.com, send us a direct message on Instagram, or fill out the form on our Contact Us page. We respond within 24 hours.